The Accessibility for Ontarians with Disabilities Act, 2005 (“the AODA”) is a Provincial Act with the purpose of developing, implementing and mandating accessibility standards in order to achieve accessibility for persons with disabilities, with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises. Under the AODA, Ontario Regulation 429/07, The Accessibility Standards for Customer Service came into effect on January 1, 2008 and the Integrated Standard came into effect on January 1, 2014. The Regulation establishes accessibility standards specific to customer service, information and communication, employment, design of public spaces and transportation for private sector organizations that provide goods and services to members of the public or other third parties.
At Gore Mutual, we have an accessibility policy in place to identify what the equal treatment provisions of the Ontario Human Rights Code, through the AODA and the Regulation, require with respect to service delivery to persons with disabilities.
Gore Mutual shall provide customers/clients with the opportunity to provide feedback on the service, goods and facilities provided to persons with disabilities. Feedback is available in accessible formats and with communication supports. Information about the feedback process will be readily available to all customers/clients and notice of the process will be made available at reception. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (handwritten or email) will be available upon request. Gore Mutual will respond to feedback within 30 days.
CONTACT US IF YOU HAVE ANY QUESTIONS OR CONCERNS
Gore Mutual Insurance Company
Attention: Human Resources
252 Dundas Street North (P.O. Box 70)
Cambridge, Ontario, N1R 5T3
By email: firstname.lastname@example.org