What’s new
Creating impact through our Brokers for Good program
April 25, 2024
As part of our commitment to making a positive impact, we’ve been working closely with our brokers to address community needs. Our Brokers for Good Matching Program allows us to fund initiatives that have tangible impacts on poverty, equity, and climate change. We’re proud to announce a few of our recent matches.
Re-vinning: The Silent Threat Lurking in Car Deals
Commercial Lines, Personal Lines
April 25, 2024
Beyond the immediate implications of auto theft for victims and insurers, there’s a lesser-known threat lurking: re-vinning. Uncover the world of re-vinning, explore warning signs for buyers, and learn important due diligence strategies to protect your clients.
Gore in the Community
April 25, 2024
Gore Underwriters and Business Development Managers are looking forward to connecting with you at exciting upcoming events!
Personal lines
Give your best homeowner clients the discount they deserve
April 17, 2024
Gore Mutual is offering a new business discount for Ontario homeowners, recognizing the rarity of good risks.
Updates to personal auto insurance
March 11, 2024
Hear about several updates we're making to our Ontario personal auto offering.
10 tips to help protect your clients from falling victim to auto theft
February 21, 2024
With auto theft on the rise, check out these tips to keep your clients vehicles safe.
Personal property insurance updates
February 21, 2024
Check out the latest personal property insurance update from Gore Mutual.
Commercial lines
10 tips to help protect your clients from falling victim to auto theft
February 21, 2024
With auto theft on the rise, check out these tips to keep your clients vehicles safe.
Fraud Prevention Month: Premium Evasion
February 21, 2024
As part of Fraud Prevention Month, we're looking at Premium Evasion and the importance of disclosing all aspects of a risk when making an application for insurance coverage.
Commercial Wording Changes
January 23, 2024
Learn more about our commercial wording changes effective on January 11 for new business and February 11 for renewals.
Our year-end message to our broker partners
December 13, 2023
Corporate
Important Reminder on Billing Procedures and FAQs
April 25, 2024
Review our billing procedures, including Monthly Pay plan adjustments, NSF payments, credit card payments, and reminder notices.
Actuarial Excellence: Gore’s Key to Fair & Accurate Pricing
March 20, 2024
Gore Mutual remains on the forefront of new and exciting pricing and actuarial practices as part of our ongoing commitment to best align our strategies and offerings with the ever-changing needs of your clients.
Introducing rate capping to our homeowner book
March 20, 2024
Gore Mutual is implementing rate capping to our homeowner book of business.
Gore Mutual wraps up 2023
March 15, 2024
The Gore Mutual executive team shares an update on our 2023 results and our Next Horizon strategy.
System status
Experiencing technical or system issues? Find out our latest updates and the progress we've made via the table below.
| Issue | Current status |
|---|---|
| Broker statements on GoBroker not available | Resolved – September statements are now available |
| Loss Descriptions that are longer than 60 characters are causing downloads to fail | Resolved - Issue has been corrected and brokers will no longer be impacted by this issue. |
| Gore Mutual was unable to send daily customer auto records to IBC/GISA, resulting in some customers encountering difficulties renewing their license plates | Resolved – we are now able to share customer data with IBC and GISA and customers can now renew their license plates without challenges. |
| Downloads are not being re-triggered if they fail, resulting in brokers manually retriggering failed downloads in Guidewire or calling NUO | In progress – We’ve made improvements, with more work ongoing and you will see a reduction in occurrences. |
| eDocs are failing due to document generation failure | Identified – we are aware of this issue and will provide an update once available. |
| Downloads are not being received, resulting in manual retrieval from Guidewire policy system | In progress – we’ve made improvements but you may experience intermittent issues with downloads. |
Issue: Broker statements on GoBroker not available
Current status: Resolved – September statements are now available
Issue: Loss Descriptions that are longer than 60 characters are causing downloads to fail
Current status: Resolved - Issue has been corrected and brokers will no longer be impacted by this issue.
Issue: Gore Mutual was unable to send daily customer auto records to IBC/GISA, resulting in some customers encountering difficulties renewing their license plates
Current status: Resolved – we are now able to share customer data with IBC and GISA and customers can now renew their license plates without challenges.
Issue: Downloads are not being re-triggered if they fail, resulting in brokers manually retriggering failed downloads in Guidewire or calling NUO
Current status: In progress – We’ve made improvements, with more work ongoing and you will see a reduction in occurrences.
Issue: eDocs are failing due to document generation failure
Current status: Identified – we are aware of this issue and will provide an update once available.
Issue: Downloads are not being received, resulting in manual retrieval from Guidewire policy system
Current status: In progress – we’ve made improvements but you may experience intermittent issues with downloads.